Made with Soy Wax
Made in Macclesfield
Made with Love
Last Updated: May 07, 2024
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, credit towards a different purchase, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in a new and unused condition.
To return an item, please email us at hello@strixcandles.com to confirm you wish to make a return. You will be provided with a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in packaging and mail your return to the following address:
Returns @ Strix Candles Ltd
23 Lyme Avenue
Macclesfield
Cheshire
SK11 7RS
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend you use a trackable method for your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take three (3) to five (5) working days to be received in your account.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
If you have any questions about your purchase, or our returns policy, please contact us at hello@strixcandles.com
Last Updated: May 07, 2024
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, credit towards a different purchase, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in a new and unused condition.
To return an item, please email us at hello@strixcandles.com to confirm you wish to make a return. You will be provided with a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in packaging and mail your return to the following address:
Returns @ Strix Candles Ltd
23 Lyme Avenue
Macclesfield
Cheshire
SK11 7RS
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend you use a trackable method for your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take three (3) to five (5) working days to be received in your account.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
If you have any questions about your purchase, or our returns policy, please contact us at hello@strixcandles.com